Frequently Asked Questions
What are the benefits of an insurance agent over a normal insurance company?
Having an insurance agent over a normal broker you can actually develop a business relationship with your agent and calls and emails can get answered very promptly rather than just a generic 800 number you can have an answer to your questions very quickly.
I have had a bad claims experience with my current provider will your service be any different?
We offer a Claim satisfaction guaranty in some states and we are that sure in our claims experience process that if your dissatisfied we will refund your next 6 months premium, we also have an easy photo claim process so you can take photos of the damage and upload them through the Allstate app. We can even pay out a claim straight to your bank account instead of having to wait for a check.
My rates went up after an accident do you offer anything that would protect against my rate increases?
Yes we can tailor make a package to complement your needs and we have accident forgiveness on some packages.
I have a young driver and my premium increased significantly after adding them to my policy, do you have any specific discounts for young drivers?
Yes we have some specific discounts in some states depending on their grades and how far they are studying.
My rates are increasing with my current provider but I don't understand why I am a safe driver and I have not had an accident or a ticket in ages, do you offer anything that rewards safe driving?
We have a 5% safe driving bonus with some plans as well as Drive wise that rewards customers between 10-20% for safe driving.
I don't feel I am getting good service from my current provider they only contact me if my payment is late, how will your service be any different?
We review customers insurance plans on a regular basis to make sure they don't have any gaps in coverage and that they are getting all the discounts that they need and we can re evaluate their policies as their circumstances grow.
I would like to have my Home, Auto and other policies with the same company so I only have one company to call for all of my policies. Do you offer any discounts if I have more than one policy with you?
Yes we offer multiple policy discounts if you have more than one policy with us.
7416 Richmond Highway
Alexandria, VA 22306
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